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About Eitan Group

Eitan Group is reinventing drug delivery across the continuum of care with connected, software-based solutions from the hospital to the home. Building new levels of interconnectivity for infusion systems, and integrating innovation with wearable drug delivery platforms, we are creating user-friendly, patient-centric solutions to meet evolving drug delivery needs.

Open Positions

Position: Inside Sales and Customer Service Manager
Eitan Group - USA

Eitan Group is focused on infusion therapy and technologies, developing future-ready systems for hospital care and ambulatory settings, as well as wearable solutions for easy self-administration. Eitan Group initially entered the infusion market with the launch of the Sapphire infusion system in 2009, and a decade later, with over 18 million liters of infusions completed, now consists of three affiliate companies: Q Core Medical, Sorrel Medical and Avoset Health. With a focus on innovating patient-centered care, and safety, the Eitan Group is re-imagining infusion therapy with connected, software-based solutions.

Purpose of the Position:

Reporting to the CEO of Eitan Group North America, the Inside Sales and Customer Service Manager is responsible for onboarding new customers and helping build our business and achieving a sales goals by supporting and facilitating sales of Sapphire products and product solutions.

 

Responsibilities (fundamental job duties):

  • Achieve inside sales goals set by the CEO
  • Qualify and develop leads and sell capital and accessory products over the phone
  • Demonstrate an in-depth knowledge of Sapphire products and services
  • Partner with field territory managers to identify and nurture leads and support ongoing sales
  • Provide necessary training support on the safety and the efficacy of products in the portfolio
  • Understand market trends and analyze customer buying patterns (Market Awareness)
  • Acquire and maintain current knowledge of competitor’s position in marketplace and implement selling strategies to win business
  • Take full responsibility for being up-to-date on:
    • Developmental goals, sales territory objectives and administrative requirements
    • Sales compensation plan and knowledge around analytics/reporting
    • Monthly sales forecasting
    • Corporate compliance
    • Healthcare Compliance
    • Quality and Regulatory rules and guidelines that apply to customer complaints
    • Standard rules and training around the code of conduct for all employees
  • Develop and maintain relationships with key physicians, nurses, clinicians, biomed technicians, department decision makers and/or administrators (multiple decision makers and influencers) within assigned accounts or markets
  • Work with Salesforce.com and review pipeline on a monthly basis
  • Work with accounting order entry software

 

Reporting Relationships:

Position reports to CEO

 

 

Education:

Bachelor’s degree required.

Experience Requirements:

  • Minimum 3 years’ experience of demonstrated success in medical device sales or medical sales experience
    • Experience working with PC based applications (Windows, Word, Excel, and PowerPoint) is required.

 

Other Required Skills and Qualities:

  • Strong oral and written communications skills.
  • Excellent customer service, interpersonal and communication skills.
  • Access to hospitals and specific departments in geographic territory.

 

Preferred Qualifications:

  • 5 years of inside sales experience

 

External Interface:

  • Nurses/CRNAs, Physician’s Assistants, Biomedical Technicians, Materials Managers, Procurement Directors, Pharmacy, and Hospital Administration
jobs@qcore.com
Position: Customer Care Advocate
Eitan Group - US

Purpose of the Position:
Coordinate customer order fulfillment to ensure customer expectations are met in a friendly and professional manner. Facilitate problem resolution in the order fulfillment process utilizing supply chain knowledge and resources.
Responsibilities (fundamental job duties) and Principal Accountabilities:
1. Coordinate successful order fulfillment, ensuring accurate application of information, while demonstrating an understanding of order entry system and sufficient knowledge of logistics policies and Customer Service procedures to maintain internal controls.
2. Respond to customer inquiries and take orders by phone and input orders so they can be shipped within 24 hours.
3. Build and maintain loyal relationships with internal and external customers, using personal or other soft skill phone etiquette tools to exceed customer expectations in addition to offering the customer solutions/options as a result of effective problem solving.
4. Provide superior service to sales personnel and customers with current information on products, stock availability, shipping information and customer requirements. Be able to suggest alternative plans when orders cannot be serviced as requested.

Job Requirements:
Education: Associates Degree or equivalent experience
Experience:

Three years of experience in customer service. Excellent customer service skills, able to respond promptly to customer needs. Excellent communication skills. Able to balance team and individual responsibilities. Able to set goals and objectives, understand procedures and accept constructive criticism.
Specialized Knowledge:

Computer skills, Microsoft windows (Excel, Word, Outlook) required.
QuickBooks, Medical Device and Saleforce.com experience a plus.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is frequently required to sit and respond to standard desk job demands, stand and walk. Must be able to lift a minimum of 15 pounds.

jobs@eitangroup.com
Position: SW Testing Engineer - Q Core, Israel
Q Core Medical

Q Core Medical is an international Medical Device company that develops and manufactures innovative medical equipment. Specifically, Q Core develops infusion pumps and their related accessory products.

  • As a software testing Engineer you will be responsible for designing, planning and execution of test scenarios.
  • Responsibility for finding defects and failures during system development and verification by manual and automatic testing
  • Interface with the project’s development teams to deliver a high quality product to be used on people.
  • Education:
    • QA course and / or ISTQB certification or a scientific degree – advantage

 

  • Job skills:
    • 1-2 years of experience in writing and running manual tests
    • Experience in converting software requirement specification documents into testing documents.
    • Experience in writing Software Test Plan – an advantage
    • Knowledge in Python scripting – an advantage
    • Past experience in a medical device company – big advantage

 

  • Computer skills: Knowledge of all major Office applications (Word, Excel, PowerPoint)
  • Language skills:
    • Fluent English – writing and verbal.
  • Personality: Highly motivated, able to work under pressure and meet aggressive schedules

The position based in the Company’s HQ in Israel

jobs@qcore.com
Position: R&D Director
Sorrel Medical

Sorrel Medical is a medical device company that develops and manufactures innovative medical equipment.

Specifically, Sorrel Medical develops cutting edge wearable drug delivery devices.

Job Description:

  • Directly supervises engineering team members (mechanical ,software, electrical) in a defined project environment & setting goals.
  • Planning and prioritization of projects and R&D/engineering efforts
  • Works with cross-functional groups to coordinate needs, issues, and expectations of engineering team.
  • Routinely communicate project status to team and organization, including raising awareness for program issues and driving to resolutions
  • Interact directly with customers in the development of new products and to communicate the Company’s technology capabilities in providing solutions in response to customer request
  • Ability to work independently, when necessary, and to interface with multidisciplinary teams, working across departmental boundaries
  • Provide technical contributions to product development projects.
  • Take a part in the development of Company standards and procedures & in the quality audit teams.

Job Requirements:

  • Education:
  • Sc. degree in Engineering
  • MSc/MBA – Must

 

  • Job Skills:
  • 7-10 years of experience in R&D process in medical device. At least 3 years of experience in management.
  • Experience with combination devices including regulatory approval requirements – Strong advantage.
  • Ability to lead multidisciplinary projects & to work under regulatory constrain
  • Highly experienced in software development processes including agile scrum, and ability to integrate software development plans into integrated project plans and schedules.
  •  SolidWorks advantage/MS project adnavtage/Matlab advantage
  •  Fluent English (written and verbal)
  •  Excellent interpersonal relationship; self-motivated; independent; able to work under pressure; team player.

 

  • Computer Skills:
    • Full control of all Microsot Office applications
    • SolidWorks advantage
    • MS project adnavtage
    • Matlab advantage

 

  • Language skills: Fluent English (written and verbal)
  • Personality: Excellent interpersonal relationship; self-motivated; independent; able to work under pressure, team player, ‘out of the box’ thinker
jobs@sorrelmedical.com
Position: Embedded Software Team Leader
Sorrel Medical

Sorrel Medical is a medical device company that develops and manufactures innovative medical equipment.

Specifically, Sorrel Medical develops cutting edge wearable drug delivery devices.

Job Description:

  • Build and manage a high performing software team
  • Lead a development project from beginning to end
  • Improve the quality of software delivery
  • Develop software for a multidisciplinary medical device
  • Enforce adherence to the company’s work procedures
  • Leading a team of 3-6 people

Job Requirements:

  • Education: Bachelor degree in Computer Sciences or Electrical Engineering from a well-known university – mandatory
  • Job skills:
    • Over 6 years of proven programming experience in an embedded environment
      • Deep knowledge with real time operating system
      • Familiar with various HW interfaces (SPI, I2C, One wire bus)
      • Proven knowledge in board bring-up from scratch
    • Over 2 years of experience in leading a software team of 2-5 people
    • C/C++ developer
    • Strong analytical skills
    • Result-focused
    • Good communications skills
    • Experience in a medical device company – significant advantage
  • Computer skills:
    • Knowledge of all major Office applications
    • Microsoft TFS
  • Language skills: Fluent English – written and spoken
  • Personality:
  • Curious, eager to learn
  • Structured, analytical thought process.
  • Ready for hard work, sometimes after hours.
  • Team player
jobs@sorrelmedical.com
Position: R&D Student
Qcore

Q Core Medical is an international Medical Device company that develops and manufactures innovative medical equipment. Specifically, Q Core develops infusion pumps and their related accessory products.

• Design and implementation of product qualification protocols and reports in the risk management area
• Software verification and validation
• Execution of experiments in R&D Lab
• Participate in departmental tasks that include problem solving and critical/root cause analysis

Education: 3rd year student in Bio-Medical Engineering
Computer skills: Full control of all office applications
Language skills: English – fluent or near fluent
Personality: able to work in a dynamic atmosphere and under pressure, motivated and creative, ability to “think outside the box”,

o Ability to work at least 24 hours a week (2-3 days a week)
o The company is located in Netanya

jobs@qcore.com
Position: Engineering Manager
Sorrel Medical

Sorrel Medical is a medical device company that develops and manufactures innovative medical equipment. Specifically, Sorrel Medical develops cutting edge wearable drug delivery devices.

The Engineering Manager will be responsible for technical/engineering aspects of the production line performance, including design for manufacturability, production tooling, configuration management & optimization and monitoring manufacturing.
The main task is to allow production of high quality goods efficiently using GMP, Lean and other cost-effective methods.
• Leads engineering activity regarding Configuration management, design changes (ECO), NPI, test method and tooling design, monitoring and continuous improvement of manufacturing processes
• Leads engineering investigation and Failure Analysis activities in Operation, on component, product or process level
• Plan and execute process validation / jig validation
• Manage scrap reduction and yield improvement activity in manufacturing processes
• Main engineering point of contact to suppliers and vendors, considering quality of materials and manufacturing processes
• Supports MRB processes in Operation, assisting with issues relating to CAPAs, complaints and manufacturing support

• Education: BSc. Degree in relevant field, Mechanics or Biomedical preferable
• Job Skills:
o Good understanding of manufacturing processes, experience in a medical devices industry – an advantage
o Professional experience as a manufacturing engineer – 5 years
o Professional experience with multi discipline product of 2-3 years
o Good understanding in pneumatic and mechanics- a must
o Professional experience with Solidworks
o Clean room work experience – an advantage
o Familiarity with FDA and ISO 13485 medical device regulations.
o Familiarity with Design for Manufacturability and Assembly (DFM / DFA) is desired.
o Good analytical skills, self-starter with drive, focus, and initiative.
• Language skills: Good English, both written and verbal
• Personality:
o Self-starter with drive, focus, and initiative
o Good communication and interpersonal skills
o An ability of technical leadership in matrix and changing environment.

jobs@sorrelmedical.com
Position: V&V Engineer
Qcore

Q Core Medical is an international Medical Device company that develops and manufactures innovative medical equipment. Specifically, Q Core develops infusion pumps and their related accessory products.

The V&V Engineer will be a part of the V&V team in the R&D department and will be responsible for:
• Execution of verification and validation tests in the R&D lab
• Summarizing these experiments in reports
• Support lab equipment maintenance

• 1-2 years of experience in a multidisciplinary environment
• V&V tests experience from an R&D lab – strong advantage
• Education: Bio Medical Engineer – a must
• Computer skills:
o Full control of all office applications
o Ability to work with complex excel files
• Language skills: Fluent English – writing and verbal

 

  • Personality:
  • Meticulous, independent
jobs@qcore.com
Position: Project Manager
Sorrel Medical

Sorrel Medical is a medical device company that develops and manufactures innovative medical equipment.

Specifically, Sorrel Medical develops cutting edge wearable drug delivery devices.

Job Description:

  • Lead a cross functional project team including R&D, QA, RA, Operations, and other core team members driving to successful and optimal delivery of project objectives
  • Lead the project through all stages of the project design and development lifecycle from initiation through launch
  • Coordinate and drive execution of highly skilled and professional matrixed, multidisciplinary teams
  • Skilled at interfacing with customers and ensuring customer satisfaction
  • Responsible for management of the project deliverables throughout the project lifecycle including writing product requirements and ensuring traceability from design inputs through design outputs
  • Create project plans; analyze and document project objectives, deliverables, schedules, assumptions, constraints, and dependencies
  • Identify potential project risks and develop action plans and mitigations

Job Requirements:

  • Education: Bachelor’s degree in Bio-Medical Engineering, Mechanical Engineering, or other related engineering discipline
  • Job skills:
    • Minimum of 3-5 years’ experience managing development projects in the medical device industry with prior experience working as an engineer in R&D
    • Knowledge of project management practices
    • Demonstrated ability to effectively manage projects and meet deadlines
    • Experience interfacing with customers and senior leadership
    • Demonstrated knowledge of development, manufacturing, and quality systems requirements for medical devices
    • Strong skills in communicating with all levels of technical and operational team members
    • Familiar with medical device development regulations and methodologies
  • Computer skills:
    • Full control of all MS-Office applications including Microsoft project
  • Language skills: Fluent English – written and spoken.
  • Personality:
    • Motivated, creative, meticulous, analytical mind, expressive, friendly, and excellent organizational skills
jobs@sorrelmedical.com
Position: V&V Engineer
Sorrel Medical

Sorrel Medical is an international medical device company that develops and manufactures innovative medical equipment. Specifically, we develop wearable drug delivery devices. Developing innovative medical devices requires a strong and skilled verification and validation (V&V) department to test and approve the devices, as part of a development project.


• Lead verification and validation efforts for new products and components
• Responsible for designing and implementing experiments for various projects (both for research and V&V)
• Responsible for defining tests and writing V&V protocols
• Performing V&V tests and write the reports
• Take an active role in development project as the V&V representative
• Leading V&V test plans


o Experience of 1-3 years in medical device or pharma industry
o Experience with testing HW, SW and mechanical sub-systems
o Proven analytical, problem-solving and troubleshooting skills
o Prior work in a regulated environment, following development standards and processes – advantage
• Computer skills:
o Full control of all MS-Office applications
• Language skills: Fluent English – written and spoken.

• Personality:
o Motivated, creative, meticulous, analytical mind, expressive, friendly, and excellent organizational skills

jobs@sorrelmedical.com
Position: NPI Student
Qcore

Q Core Medical is an international Medical Device company that develops and manufactures innovative medical equipment. Specifically, Q Core develops infusion pumps and their related accessory products. The NPI Student is a part of the Operations Department, and responsible for coordinating project schedules and support leading the transition of new products into manufacturing, from very early design stage to efficient mass production.

• Responsible for on-time delivery of NPI tasks, lead and synchronize NPI-related cross-functional activities.
• Create and maintain product BOMs and labor estimations
• Provide solid ongoing feedback to R&D regarding operational feasibility of new projects, and their time schedule.
• Detail and control over NPI project plans (Gants) in Operation.
• Main operations point of contact to internal and external functions, considering NPI projects.
• Deliver all engineering documentation (Operation plans, work instructions, process flows, etc.), considering NPI projects.
• Leading and supporting ECO processes.

• Education: 4th year student of Industrial engineering, preferable major in information systems
• Skills: experience in similar role – big advantage, good organizational skills (including military experience)
• Computer skills:
o Office,
o High proficiency in Excel application and Data analysis
o Gant management platform Preferable: MS – Project
• Language skills: English – proficient writing and speaking

• Personality: Team player, assertive, able to work under pressure
• Other: minimum of 24 hours per week

 

jobs@qcore.com
Position: Temp Customer Service – Student position (4 months)
Qcore

Q Core Medical, who is a part of the Eitan Group, is an international Medical Device company that develops and Manufactures innovative medical equipment. Specifically, Q Core develops infusion pumps and their related accessory products.

•Our Customer Service team is interested in adding an energetic member to the team, in order to accept calls from customers while taking advantage of the opportunity in order to introduce the company’s products and capabilities to them:
• Supporting global customers inquiries and complaints
• Understanding customer needs, desires and wishes
• Responsible for navigating customers to the dedicated company’s point of contact
• Accept information, process it and communicate with the customer in alignment to company’s procedures

• Education: 3rd/4th year student
• Skills:
o Sales/Support experience from global call centers, experience in similar role – big advantage
o Excellent written and verbal communication skills
o Profound English, mother tongue preferred

• Computer skills:
o Office applications – high proficiency in Word and Excel application
o CRM Software – experience is an advantage
• Personality: Independent, assertive, able to work under pressure, committed to the satisfaction of our customers

• Other: minimum of 24 hours per week

 

jobs@qcore.com
Position: Complaints Team Leader
Qcore

Q Core Medical is an international Medical Device company that develops and manufactures innovative medical equipment. Specifically, we develop infusion pumps and their related accessory products. We are seeking a high quality and trustable team leader to assure that our products comply with the strictest medical standards in the market

  • Responsible for the management of complaint unit employees.
  • Oversees complaint management and responsible to ensure timely and adequate response to complaints.
  • Write and update complaint procedures and work instructions.
  • Write, review and approve complaint documentation.
  • Conduct routine complaint handling training and advisory.
  • Perpetration and presentation of complaint metrics to management and distributers.
  • Write, review and approve complaints closure letters.
  • Decide on MDR/Vigilance complaints reporting and review decisions made by complaint unit employees.
  • Review and insure quality of documentation.
  • Residual rights over all complaint activities.

• Education: Engineer degree in Science or Engineering.
• Job skills:
o 4 years of experience in Technical, Quality Assurance or Operations.
o At least 1 year of direct management
o Familiarity with root causes analysis tools.
• Computer skills:
o Intermediate office skills (Word, Excel, PowerPoint),
o Familiarity with Excel or other graphing tools.
• Language skills:
o Fluent English – mother tongue level
o Strong verbal and written communication skills

Personality:
o A team player
o Organized, paying attention to the small details

jobs@qcore.com
Position: Import Export Specialist
Sorrel Medical

Q Core Medical is an international Medical Device company that develops and manufactures innovative medical equipment. Specifically, Q Core develops infusion pumps and their related accessory products.
We are looking for an Import Export Specialist to join our Supply chain team.


• Responsibility of all Import/Export activities in the company
• Working closely with customers and suppliers
• Coordinating all shipments with customers and customs clearance
• Create import/export documentation both within and outside of the scope of SAP
• Track, trace and report shipments to ensure timely delivery to all the Company’s warehouses
• Work outside of normal hours of operation, as needed, in order to fulfill essential functions and responsibilities.
• Perform tenders between shipping companies

• Education:
o B.A. preferred
• Job skills:
o 3-5 years of experience as Import\Export specialist
o Experience from a Forwarding Company – an advantage
o Experience shipment companies – a must
o Experience in working in a High Tech/ Biomed company – an advantage
o Full control of SAP preferred
• Personality:
o Independent and patient
o Highly organized
o Very high serviceability
• Language skills: High level of English

jobs@sorrelmedical.com
Position: QA Operation Engineer
Sorrel Medical

Sorrel Medical is an international Medical Device company that develops and manufactures innovative medical equipment. Specifically, Sorrel develops wearable injector’s platform.

 

QA Operation Engineer will support operation activities in relation to quality. Responsible for the quality control activities of the company, maintain quality standards and regulatory requirements.

Responsibilities:
• Support the operation and production department activities with all quality aspects
• Initiate and implement NCMRs for non-conforming materials/products/process including corrective actions
• Perform investigations and collect data on deviations of parts, materials or processes throughout the organization, while working with other departments
• Maintenance and monitor SCAR process with suppliers
• QA supplier control activities
• Perform suppliers audit
• Reporting discovered defects to all relevant departments for correction
• Perform Internal audits
• Analyze and present to management trends and statistics related to QA operation
• Clean room support in biological testing, behavior in clean room etc.


Education:
• Practical Engineer/ B.Sc. in Quality/ Biomedical/ Biotechnology or similar – an advantage
• CMQ / CQE or similar – an advantage
Job skills:
o 2-4 years of experience in a similar role in a multi-disciplinary company.
o Background in the medical field – advantage
o Knowledge and previous work in clean room
o GMP Knowledge and applicable Quality System Standards
o Keep attention to details
Computer skills: Full control of all office applications,
SAP knowledge -advantage
• Language skills: English- writing and verbal skills
• Personality: Excellent communication and leadership skills, organized, motivated

  •  Personality: Excellent communication and leadership skills, organized, motivated
jobs@sorrelmedical.com

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Open Positions at

Job Description:
Job Requirements:
Other:
Please send CV to: jobs@qcore.com

News & Events


Eitan Group Launches New Preventative Maintenance Servicing Tool for Sapphire Line of Infusion Pumps
November 07, 2019
Eitan Group will be at #Medica2019 in Düsseldorf, Germany
November 18-20, 2019

Meet us at the Israel Pavilion in Hall 16 at booth #M20 to learn more about our innovative drug delivery devices

Sorrel's Platform Wins MedTech Breakthrough Award
June 2019
Eitan Group Opens New Office in Southern California, Embraces Burgeoning Local MedTech Community
June 2019

USA

NHIA
March 9-13, 2019

Orlando Florida

Homecare Magazine
March 2019

The Home Infusion Data Deficit & Patient Safety

Sorrel in ONdrugDelivery’s PFS & Injection Devices issue February 2019
February 2019

UV STERILISATION & THE CASE FOR PREFILLED & PRELOADED DRUG DELIVERY SYSTEMS

Q Core Medical opens European hub
February 2019

France

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